Bottopia - Privacy Policy
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Privacy and A2P compliance

Privacy Policy

This Privacy Policy explains how Bottopia collects, uses, protects, and discloses information, including information related to SMS messaging and appointment communications.

Overview

Bottopia ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit bottopia.ai, submit a form, schedule an appointment, communicate with us, purchase or inquire about our services, or opt in to receive SMS messages.

By using our website, forms, scheduling pages, SMS program, or services, you agree to the practices described in this Privacy Policy.

A2P/SMS Privacy Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website or services.

  • 1
    Contact InformationThis may include your name, phone number, email address, company name, mailing address, and other information you provide through our website, forms, booking pages, calls, emails, or messages.
  • 2
    Appointment and Service InformationThis may include appointment details, requested services, rescheduling requests, support inquiries, call notes, communication preferences, and related customer service information.
  • 3
    SMS Consent InformationThis may include the phone number you provided, the date and time of opt-in, the form or page where consent was provided, consent language shown at the time of opt-in, and opt-out or HELP requests.
  • 4
    Website Usage InformationThis may include IP address, browser type, device information, pages viewed, referring URLs, and general interaction data collected through cookies, analytics tools, or similar technologies.
  • 5
    Payment or Transaction InformationIf payments are accepted through our website or linked services, payment information may be processed by third-party payment providers. We do not store complete payment card numbers unless expressly stated by the payment provider and permitted by law.

How We Use Information

We use personal information to operate our business, provide services, communicate with customers, and improve the website and customer experience.

  • 1
    Provide ServicesTo respond to inquiries, schedule appointments, deliver services, provide customer support, and manage customer relationships.
  • 2
    Send Appointment CommunicationsTo send appointment confirmations, reminders, rescheduling updates, service-related notifications, and customer support communications.
  • 3
    Improve Our Website and ServicesTo understand website performance, troubleshoot issues, analyze trends, improve usability, and develop better services.
  • 4
    Protect Our BusinessTo prevent fraud, enforce our Terms of Service, comply with legal obligations, resolve disputes, and protect the rights, safety, and security of our business, customers, and website visitors.

SMS Consent and Messaging Privacy

Bottopia may send SMS messages to individuals who have explicitly opted in through our website at bottopia.ai, scheduling forms, or other approved opt-in methods. Opt-in is collected with a dedicated SMS consent checkbox or other clear consent mechanism.

SMS messages may include appointment confirmations, appointment reminders, rescheduling updates, and customer support communications. Message frequency varies based on your service usage and appointment schedule. Message and data rates may apply.

Important: SMS opt-in is not a condition of purchase. Your mobile phone number, SMS opt-in data, and SMS consent status will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

Opt-Out and Help Instructions

You may opt out of SMS messages at any time by replying "STOP" to any message from us. After you send "STOP," we will send a confirmation message and stop sending SMS messages to you unless you opt in again.

For help, reply "HELP" to any message from us, contact [email protected] during business hours.

How We Share Information

We do not sell your personal information. We may share limited information only as needed to operate our business, provide services, comply with law, or protect our rights.

  • 1
    Service ProvidersWe may share information with vendors that help us operate our website, forms, scheduling tools, customer relationship management systems, payment processing, analytics, hosting, communications, and customer support. These providers may use information only to perform services for us.
  • 2
    Legal or Safety ReasonsWe may disclose information if required by law, legal process, regulation, government request, or when we believe disclosure is necessary to protect rights, safety, property, or security.
  • 3
    Business TransfersIf we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction, subject to applicable law.

SMS Data Sharing Restriction: All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve user experience, and measure marketing performance. You can adjust browser settings to refuse or delete cookies, but some parts of the website may not function properly without them.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements. SMS consent and opt-out records may be retained as needed to demonstrate compliance with messaging requirements.

Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, contractual, operational, and compliance limitations. You may also unsubscribe from marketing emails by using the unsubscribe link provided in those emails.

To opt out of SMS messages, reply "STOP" to any SMS message from us. To receive SMS support, reply "HELP" or contact us directly.

Children's Privacy

Our website and services are not directed to children under 13, and our SMS messaging program is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

For privacy questions or requests, please contact us at:

BusinessBottopia
Websitebottopia.ai